Help is here – you get to talk to a ‘real’ Telephone Engineer! How refreshing!
Talk to a real local Telephone Engineer near you without spending an hour talking to a call centre in India, trying to understand what’s being said, or interject with their fixed script.
Fact: I’m a Local Independent Telephone Engineer ready to help you, so put the kettle on and have a read about the many high quality services I offer.
Hi my name is Geoff Grove and I worked for BT for 23 years so I totally understand the problems you’re facing because I’ve come face-to-face with customers problems and frustration caused.
The list of areas I cover is constantly growing, so if you’re looking for a local telecoms engineer or a retired Ex BT Telephone Engineer near you, please scroll down to see the map, click the marker nearest to you then call me.
I currently have a network of over 70 experienced Local Telephone Engineers across the UK dealing with residential business phone, WiFi and Fibre Broadband problems. We offer solutions to fix slow Internet plus maintenance and repair of Business Telephone Systems, old and new.
We can help with the switch over to Fibre Broadband, and Digital Voice conversion to get all of your existing Landline telephone sockets working again as they should. You need a Trained Telephone Engineer to help you with this modification. I can get all of your sockets working again!
We offer a quick, high quality service with great Customer Care at an affordable price.
Free Advice To Avoid Call Out Charge
First of all I want to save you money, so if there’s something you can try yourself I will gladly give you free advice to avoid any callout charge.
We have won ‘Outstanding’ awards every year for our service and Customer Care, from Freeindex.
See our Google Reviews too. Your opinions matter a great deal, thank you for sharing your own experiences for others to see.
Facebook reviews have also been submitted by delighted customers can be viewed here
In this video I show around the website and what not to miss!
Fibre Broadband WiFi and Telephone Services
All work completed by competent Telephone Engineers at very reasonable prices! Far cheaper and faster than waiting for your Service Provider! In a hurry? Try us!
- We can move a Fibre Router, move a Master Telephone Socket or junction box to a better place. Telephone wiring and cables shifted or re routed to facilitate building work, window or door replacement, or fitting of blinds.
- Install CAT5 and CAT6 Cable in your office, or supply Home Network Ethernet Cable for Smart TV, X-Box and Sky On Demand. Direct connection is far better than WiFi see here connect computer and smart TV's directly to your router
- Increase Internet speed to give faster reliable downloads for Netflix with no drop outs. Replace and repair faulty wiring.
- Fit a vDSL Faceplate for faster BT Infinity and Fibre Broadband
- iPhones, Ipads, Smart TV and Laptops will work much better. X-Box games will run better with less lag
- Get your Broadband working faster by upgrading to Fibre. We can help with the Digital Voice conversion and get your Landline sockets working again.
- Telephone and Broadband faults traced in your premises or proven to Openreach or Virgin network.
- Move your Router to a better position, eliminate Poor WiFi Signal which will boost Sky On Demand download speed and reduce buffering
- Extra Telephone Extension Socket point provided within your house (for Sky Box, Broadband or Care Line).
- Unsightly telephone wiring tidied up, redundant telephone wires recovered to speed up Broadband and Internet
- High standard of workmanship with no compromise on quality as I have been trained by BT Openreach. Currently 32 years experience.
- I have 23 years of service working for BT and now currently 14+ years as an Independent Telecommunications Engineer
- Local, friendly, trustworthy Independent Telephone Repair Service provided by trained telecoms engineers
- Work carried out quickly when you would like it done, anytime!
- Look at my super low prices and excellent reviews! No VAT to pay!
- No foreign call centre to negotiate!
- Service always with a smile too 🙂
My advice is free and I can also point you in the right direction.
If you have a job that’s not listed here please still give me a call – because I will be able to help you and save you loads of time and energy searching the internet for often out dated information.
Make Desktop Computers and TV’s work much better with a Wired Home Computer Network Cable Installation
My UK wide network of Independent Telephone Engineers ready to help you!
Find a Local Telephone Engineer near you - use my map below!
Simply click the marker nearest to you, and call me and tell me which Telephone Engineer is local to you! I will put you in touch with one of my engineers and you can arrange a convenient appointment. Collectively we cover the whole of the UK – England Scotland and Wales.
You’ve heard of ‘Superfast Broadband’, well here’s my ‘Superfast Repair Service’
Switching over to Fibre? Your Landline sockets will no longer work. however we can re-connect them so they work as they used to.
Slow Broadband ? Things You Can Check Yourself to speed up your Internet in 3 easy steps.
How to stop receiving silent phone calls. Look up a Telephone Number and find out who the caller was.
Block nuisance sales calls with a BT Call Blocker unit from Amazon
Here are some more Useful Money saving tips
Read Our Reviews
Answer to some popular questions by Telephone Engineer Geoff Grove
I’ve had Fibre Broadband installed, and now none of my Landline sockets work. What can I do? – This is a very common question but yes – we can re connect your old telephone sockets around the house and get them working again perfectly.
So many times I hear people say “But they told me my Broadband will only work in a Main Socket, and not an extension”..
Absolute rubbish – Providing that you don’t have any faults on your telephone extension sockets or telephone wiring you will get Internet connection where ever your Router is plugged in, unless you have a BT Digital Filter Front Plate fitted.
Some people are so fed up with Call Centres. Eventually they discover a local Independent Telephone Engineer
like myself, and I get to calm them down – I’m almost like a counselor! 🙂
Relief – now you’ve found me you don’t have to spend hours talking to Calcutta any more!
Another frustrated Customer gasped, “I couldn’t understand any of the advisers. I would have been better off calling the local Kebab shop for help and advice to fix my BT Line Fault. The adviser blamed my equipment so I brought new phones, only to find it was a BT external fault incorrectly diagnosed!”
Reviews about our service and you can leave your own feedback here Leave us a Review
Go on - dial my number, I'd love to hear from you!
speak clear English and just read through a script.
Call me if you want a qualified Telephone Engineer to speed up your Internet...
If you have telephone wiring problems or need CAT 5 Network cable installed. All repair work is carried out quickly – when you want it done, and for a fraction of the price! Service always with a smile!
Residential or Business customers catered for. We can fix any fault with your own wiring or install Wireless Access points and boosters for your Internet. Fix Sky, Talktalk phone line and Broadband issues and install an Ethernet Network point for a Sky box. Move a telephone socket or Router to a better position near your TV, or more central for better WiFi coverage. We Install CAT5 and CAT6 network cable to link your Smart TV or Desktop PC to your Router. Small business customers – we can install and maintain a telephone system or computer network at your company premises. All telephone repair work is carried out by myself or local telephone engineer near to you – we are based all over the UK !
What’s amazing is that I worked for British Telecom for 23 years as a Telecommunications Engineer. Ironically BT often advertise on my website!
I regularly receive calls from people stating they’ve been recommended to use me. BT, EE, Plusnet, Tescos, Chess Telecom, Talk Talk and Sky. They all recommend my Telephone Engineer services!
Where some big companies go wrong by outsourcing
A lady called me – “I’m having blinds fitted and a telephone Junction Box is in the way. I need a Telephone Engineer, can you move it?”
She continued, “I tried using BT Online Chat on their BT.com website. The foreign person on the keyboard at the other end couldn’t understand me – they didn’t know what a blind was!”
I’m an Ex BT Telephone Engineer who used to work for BT Openreach. I have been trained to high standards up to 2011 when I left the company. We can fix any internal fault with your telephone equipment regardless of who your Service Provider is. We can trace a fault and determine if it’s with your own equipment or on the Openreach Virgin Talktalk or Sky Telephone network. If the problem is proved to be external it enables you to get the fault fixed free of charge by your Service Provider.
I’m your ‘one stop solution’ for Broadband Speed problems with Netflix, Sky Broadband and Superfast Fibre Broadband. Problems with phone wiring, Telephone Extension Sockets or faulty Master Socket NTE5 Front Plate issues solved quickly. I’m here to help you, ready to take your call.
Look how happy my customers are with my Independent Telephone Engineers
Have an additional telephone socket or CAT6 network cable connected to your Sky Box or relocate an existing socket. Move your Router to another room and tidy up your wiring to speed up your Internet connection. Pick up the phone, call me, and your Telephone Repair will all be done for you!
Avoid expensive call out charges from your Service Provider
If the fault is found to be with your own telephone wiring or Broadband equipment.
Remove the front panel if you have this latest style Master Socket called an NTE, then plug your phone into the Test Socket arrowed. If your line is not working you possibly have a BT External Network fault. Call your service provider who will arrange Openreach to fix your Telephone Fault free of charge *see note below*.
You pay line rental so Openreach are responsible for the line from the exchange up to and including the Master Socket.
For external faults on the Openreach network phone BT Faults. Simply dial 151 after you have verified that the problem is on their wiring, and not your own.
*Note* Dampness or corrosion around the socket and wiring inside your property is chargeable.
If BT are not your service provider look on your phone bill for the correct number to call. Your service provider will then instruct Openreach on your behalf to investigate the fault.
Still confused? You can call me, Telephone Engineer Geoff Grove, and I will talk you through and see if I can help you! End the misery of being antagonized by a Call Centre in India. Nor have any problems understanding what I’m saying to you! 🙂
I have a UK wide network of Ex BT Telecom Engineers serving England, Scotland and Wales
I personally attend customers in Essex area including Hockley, Hawkwell, Rayleigh, Rochford, Hullbridge, Southend, Chelmsford, Canvey, Billericay, Basildon and Benfleet. Burnham, Danbury, Eastwood, Leigh on Sea, Maldon, Shoebury, Thorpe Bay, Gt Wakering, Wickford, Woodham Ferrers.
Additional areas covered by my telephone engineer service:
Upminster, Brentwood, Grays, Hornchurch, Thurrock and Romford.
Chelmsford including Dunmow, Thaxted, Springfield and Stanstead.
Norfolk including Acle, Attleborough, Aylsham, Cromer, Dereham, Diss, Downham Market, Fakenham, Great Yarmouth, Holt, Hunstanton, Kings Lynn, North Walsham, Sheringham, Swaffham, Thetford, Wymondham and Wroxham.
Suffolk.
Telecoms engineers in Kent and all surrounding areas include Dartford, Orpington, Tunbridge Wells, Rochester, Maidstone, Gravesend, Folkestone, Chatham, West Mailing and Canterbury.
Telephone Engineer in North London area covering Chingford, Walthamstow, Enfield, Redbridge, Havering, Hackney, Leyton, Barnet, Finchley, Islington, Highgate, Epping and Waltham Forest.
East London including Barking, Stratford Greenwich and Dagenham.
Hertfordshire including Cuffley, Hoddeston, Harlow, Sawbridgeworth and Bishop’s Stortford.
South London including Bexley, Bromley, Croydon, Kingston, Lambeth, Lewisham, Merton, Richmond, Southwark, Sutton and Wandsworth.
West London including Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Kensington and Chelsea, Greenford and Uxbridge.
Surrey, Sutton and reigate.
I have a Telephone Engineer in Bristol, Bath and Portishead.
My team of Telecom engineers also cover Wigston, Grantham, Nottingham, Leicester, Basingstoke, Wales, Devon, Weymouth, Portsmouth, Hastings, Yorkshire, Bradford and Leeds.
West Midlands including Wigan, Bolton, Manchester, Coventry, Solihul, Warsal and Birmingham.
Scotland including East Kilbride, Glasgow, Edinburgh, Fife and Oban.
Wales including Swansea, Monmouth, Aberystwyth and Raglan.
In fact almost the whole of the UK !
My group of local telephone engineers is constantly growing, always call us if you need a local phone engineer.
If you want to join my team of local telecommunications engineer near you please get in touch!
Hi Geoff I am an independent telephone engineer with 30 plus years experience I am also a fibre splicer /tester I do faulting tidyups cat 5 and 6 to outbuildings etc I’m looking to increase my work load if you need an extra engineer on your map I am willing
Hi Alan Tulip, yes please very interested, give me a call or fill out the form on my Contact Me page many thanks!
My internet provider has now disconnected my landline telephone service and provided me with an interface cable to reconnect my DECT facility directly into my router using VOIP. It works fine. However my DECT system is now in the worst location rather than where is was before in the hall middle of the house, so I need to move my router (which will improve coverage in the house) and enable my DECT system to simply plug in to the router. So I called Goeff for advice.
I have just spent 5 mins talking with Geoff which has confirmed my idea of splitting an internal CAT5 cable to extend my Internet (Router) to a new location in the hall, and replacing the old RJ11 phone socket with a new BT slave face plate. Using just 2 wires for the internet service, I am able to utilise the remaining 6 spare wires to re-connect an old Printer back at the original location. I will have to jumper the existing BT master socket 2 wires to the Cat5 and reconnect them at the new location into the new Slave BT socket (6 pin Ethernet port) and provide an additional RJ45 port on the face plate to re-connect the printer to the new router position. At the original BT Master socket I also need to add an RJ45 socket to re-connect to the stand alone printer. (not sure how to accomplish this yet without taking out the original BT Master Socket MK3 which I dont want to do)
I wasnt sure if the original filtered BT master socket could be jumpered across to the new location without messing up the internet speed and causing interference, but Geoff recons its OK to do so. It is very satisfying to talk with an expert who understands what youre trying to achieve, without a load of ballony.
Hey there. We are from Glasallt Fawr, Llangadog. Could you please help us with something because we live in the countryside and we have no Internet or WiFi here. It went down on Wednesday last week, and we haven’t had any of them for days. Could you please see if you can sort this out? I think it’s likely suffered an error, something to do with the connection or the cables. Would you like to see if you can contact us and see if you can come over to Glasallt so you can help fix both the Internet and WiFi? I mean, we have contacted an engineer to fix this, but it seems like it is going to take a while to see if he arrives at Glasallt or not. Please could you please help us with the Internet and WiFi because it is not working on our computers, phones, and IPads as we have been trying every day to fix this, but nothing has happened. So, could you see if you can contact us and sort this out, please?