Move Fibre Phone Line, ONT and Broadband services over to a new Service Provider, or to a new location within your house.
A Comprehensive Guide - How to Move Fibre Phone Line ONT
Introduction: Moving House or Premises Check List
Moving to a new location can be a daunting task, especially when it comes to transferring essential services like your fibre phone line. In this guide, I’ll walk you through the step-by-step process of moving your fiber phone line seamlessly, ensuring uninterrupted communication during your relocation.
Why Move Your Fiber Phone Line? Fiber-optic technology offers unparalleled speed and reliability over traditional (and now becoming obsolete) copper, making it an ideal choice for modern communication needs.
Whether you’re relocating your home or business, moving your high speed fibre Broadband line ensures that you stay connected with crystal-clear voice calls and high-speed internet access.
When you have a Full Fiber Phone Line and ONT (Optic Network Termination) installed it is crucial that you are on site to check that it’s being put in the right place. Once installed, it is difficult to move it unless you have specialist tools.
The cable must not be bent at a sharp angle for it will break the Optic Fibre inside. Check where the services run outside of your property so you know if the driveway will need digging up. If you are currently served overhead from a pole, the new fibre will probably follow the same route. However the existing cable will not be recovered.
First, follow my checklist because they don't tell you everything!
Quickly check my list of Ten Things They Don’t Tell You about Fibre Proadband Installation. You will be suprised at what CAN go wrong but glad that you armed yourself with the information.
Moving house: Follow these steps
Step 1: Contact Your Service Provider The first step in move fiber phone line is to get in touch with your service provider. Decide if you are going to use a land line and, if so, retain your existing phone number. Reach out to their Customer Service team well in advance of your moving date to initiate the relocation process. Provide them with your new address and the date you’ll be moving to ensure a smooth transition. If you are changing Service Provider and retaining your land line number they will organise ‘Porting it across’.
Step 2: Schedule the Move: Work with your Service Provider to schedule the relocation of your fibre phone line. They will coordinate with their technical team to arrange a suitable time for disconnecting your current service and installing it at your new location. Be sure to confirm the date and time of the move to avoid any delays.
Step 3: Prepare for the Move: Before the scheduled move date, make sure to prepare your current and new locations for the transition. Clear any obstacles or obstructions that may hinder the installation process. Ensure that there is easy access to the Fibre Termination Point or ONT (Optical Network Terminal) at both locations.
Step 4: Decide where you want to position the Fibre Router. Consider how to move fibre phone line. It has to be within a few feet of an electrical socket, and will more likely be towards the front of the property where the services will enter the building. If this isn’t immediately apparent make sure you have a details conversation with the engineer when he arrives. You need to know the route that the fiber cable will take, whene any holes will be drilled in the brickwork, and where the ONT will be fitted.
If you have existing Network Cables or CAT5 or CAT6 cables, these must also be extended if they won’t reach the new location of the fibre router. I can help with this if you foresee problems. If the building has existing corded telephone sockets that you would like reconnected I can help you with this too. Once your new fibre Router is installed the ONLY place you will be able to plug a phone into is the dedicated Telephone Socket on the rear of the unit.
If you have a Cordless Phone the base unit can be plugged in and the rest of your handsets will work fine. See below for a great set of Cordless Phones.
Step 5: Installation and Activation: On the scheduled move date, the technical team from your service provider will arrive to install and activate your fibre phone line at your new location. They will connect the fiber optic cable to the ONT and ensure that all connections are secure. Once the installation is complete, they will test the line to verify that everything is working correctly.
Step 6: Update Contact Information: After the installation is complete, be sure to update your contact information with your service provider. Provide them with any changes to your billing address or contact details to ensure that you continue to receive important notifications and updates.
Step 7: Test the Connection – ask the engineer to test and demonstrate: Before relying on your fiber phone line for essential communication, test the connection to ensure that everything is functioning as expected. Make a test call to verify voice quality and test your internet connection speed to confirm that you’re getting the advertised bandwidth.
Conclusion: Move fibre phone line doesn’t have to be complicated. By following these steps and working closely with your service provider, you can relocate your fiber phone line with minimal hassle. Stay connected and enjoy the benefits of fibre-optic technology wherever life takes you.
Can I Move fibre phone line cable or move the ONT Box and change the Router location?
Fibre cable is difficult to terminate in that you can’t splice and join it without very specialized equipment. The ends of the glass fiber are polished for maximum light transmission. Only light passes down the cable but it has to do in an unrestricted way. You can’t have a sharp bend in the fiber because it will fracture. For this reason, moving the ONT after everything has been installed is very difficult and beyond the scope of DIY.
When the Service Provider such as City Fibre, Connect Fibre or Openreach run the cable, they use pre made up lengths with polished and prepared ends. Slack at one end is usually wound around bobbins. You can see this if you look up some telegraph poles. So the fibre is not normally altered in length.
Can you repair a damaged fibre?
This is extremely difficult to do. Joining, or splicing fibre is highly skilled and technical. The two ends of the optic-fibre are aligned for maximum light transmission before being welded together. Remember although it looks just like a cable, it’s a thin strand of glass fibre.
There aren’t that many engineers who can do it yet, but the list is growing. If you need an engineer please get in touch and let’s see if I can help you.
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