How to contact BT
There are Two Main BT Phone Number Options
How to contact BT – Dial 150 from a BT Landline free of charge. If you are using your Mobile Phone dial 0800 800 150 if you need to place an order, query a bill or issue with your account.
Place a call to BT Sales Department when arranging installation work to be carried out by BT Openreach.
Talk to BT Sales to have a Telephone line or Broadband service installed for the first time. The BT Sales Team can also activate an existing line or make changes to your Telephone number.
Contact the Sales Department if you wish to upgrade your Broadband to High Speed Fibre, or if you have a billing query.
Call the Sales Team to find out if Fibre to the Premises (FTTP) is available in your area.
Having problems? How to report a fault and check your Telephone Line
Phone BT Faults to carry out a Line Test, or report a problem with your installation. This is also the correct number to report a Broadband Speed issue or you wish to report damaged BT Network such as a broken junction box or dangerous issue.
Simply call 151 from your BT Landline, or 0800 800 151 using your Mobile Phone (charges may apply).
Report a Fault Online
So, you can also report a fault with your Telephone or Broadband service Online – just visit BT.com and follow the instructions
Useful BT Phone Number List
BT Phone Number for Sales Department just dial 150 Free from a land line or payphone.
Dialing from a Mobile Phone call 0800 800 150 charges may apply.
BT Phone Number for Faults department just dial 151 Free from a land line or payphone.
Dialing from a Mobile it’s 0800 800 151 charges may apply.
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